Coronavirus Charter

In line with Scottish Government regulations, we have completed a Coronavirus Risk Assessment based on a template from The Health and Safety Executive and taking into account hospitality industry guidance. From this, we have developed our in-house coronavirus protocols and have been signed off as ‘Good To Go’ by Visit Scotland.

Good To Go Scotland

You can be assured that the safety of our guests and staff were central in our thinking at all times.

Given the fluid nature of the guidelines, this page may be updated regularly so please check back just prior to your visit to see if anything has changed.

Before You Come

You might want to pack a few items to use whilst you are here, such as:

  • Your own face mask(s)/covering - it's not mandatory for guests or customers to wear a face mask but if you wish to do so then please bring some with you.
  • Disposable gloves if you wear them out and about.
  • and sanitiserH.

Please don't travel to or visit Westlands of Pitlochry if you have:

  • A high temperature (37.8 degrees or higher).
  • A new and continuous cough.
  • Loss of taste or smell.
  • Travelled from an area currently in lockdown.

What guests need to know

Social distancing and face coverings

We will be practising social distancing at all times, both front of house and behind the scenes. Where 2m is not possible we have integrated mitigating measures.

Face coverings will be worn by all staff where social distancing is difficult.

Guests are encouraged to wear face coverings upon arriving at the hotel and when moving around the hotel to assist with risk mitigation.

Arrivals and check-in

We have a hand sanitiser dispenser at the front door of the hotel. Please use the sanitiser on your hands prior to entering. There are 5 hand sanitiser dispensers around the public areas of the hotel and you are encouraged to use these freely. You may wish to also bring your own hand sanitiser for your convenience.

Check-in is now from 3 pm to allow extra time for our housekeeping team to complete our enhanced cleaning regimes. If you arrive early, we ask that you park your car and leave your luggage stored within the vehicle until you have checked-in. If you are travelling by public transport we can store your luggage but it will be sprayed with sanitiser spray. We are not allowed to carry your luggage for you due to Government guidelines.

When you arrive at Reception, please observe social distancing and if another guest is checking in already take a seat until our Receptionist is available.

A Perspex screen has been installed to reduce the risk of spreading germs.

We have a non-contact forehead thermometer mounted in reception for guest use. This is not mandatory but guests should feel free to make use of it.

Our reception desk now has the unavoidable Perspex screen separating guests from our staff. This is necessary given the constraints of the space.

Room keys will be sanitised on handover using a clever alcohol nano-fogger. The nano-fogger will also be used to sterilise the credit card machine prior to each use.

Guidelines suggest that staff should avoid carrying guest luggage where possible. We are of course happy to help with luggage although this will be done in a sanitised and socially distanced manner.

Bedrooms

We have removed some of the unnecessary items from the bedrooms and bathrooms, but you should still find everything that you need including tea tray, hairdryer, toiletries. More details of our enhanced housekeeping protocols can be found below. We have sanitised the exterior of our bedroom hairdryers but it is not possible to clean the interior workings, we, therefore, recommend you bring your own hairdryer with you for use. If you need to use our bedroom hairdryer you do so at your own risk.

Breakfast

Breakfast will be served as normal between 8 am and 9.30 am. Due to Government guidelines, we cannot offer a cold buffet selection and are therefore offering cold options on our breakfast menu alongside our cooked options.

Our breakfast menu will be presented in a laminated, cleanable format. Each of these will be used only once per day.

Housekeeping

Given our enhanced cleaning and hygiene procedures, housekeeping throughout the hotel will take longer than usual.
In line with the guidance, we ask that guests vacate the bedrooms whilst they are being cleaned.
Unless otherwise requested by a guest, each room will be cleaned every day.
Tea trays and contents will be cleaned and fully sanitised using alcohol nano-foggers. We are using disposable cups and teaspoons.
High touch items such as hairdryers, remote controls and light switches will be sanitised using an alcohol nano-fogger.
The public areas of the hotel will also be sanitised at various times throughout the day.

Cloakroom facilities

Our cloakroom will remain open for use, however, we request that you use the facilities in your bedroom where possible.
The cloakroom will be sanitised throughout the day.
Please use the hand sanitiser upon leaving the cloakroom.

Guest responsibilities

We are not usually in the business of instructing our guests how to behave when they visit Westlands of Pitlochry, however, in these strange times it has been made clear that we must highlight your responsibilities as guests and ask that you help us stay COVID-free by adhering to the systems we have put in place.

Specifically:

  • Please stay up to date on the latest Scottish Government guidance for hotel guests.
  • Guests are encouraged to wear face coverings upon arriving at the hotel and when moving around the hotel to assist with risk mitigation.
  • Adhere to social distancing guidance within the hotel and throughout the local area.
  • Wash hands regularly in line with guidance and use the hand sanitiser dispensers that are positioned throughout the hotel.
  • Please ventilate your bedroom by opening the windows, prior to housekeeping entering each day.
  • Please settle your bill by card rather than cash
  • When it is time to check-out, please leave a window open in your room and the door open to air the bedroom ahead of our housekeeper's entry.
  • Guests should follow the government recommended precautions regarding monitoring their own health and should not travel if presenting with any symptoms.
  • If a guest feels unwell or presents with Covid-19 symptoms during their stay we ask that the guest stays in their room and contacts reception to discuss how to proceed.
  • Our standard terms and conditions will remain in place, however, we will be flexible with postponement requests resulting from a coronavirus related issue.

Other useful information

What To Do If You Feel Ill

If you develop any Covid-19 symptoms whilst staying with us on holiday, you need to:

  • Inform Reception
  • Contact NHS Direct by calling 111 and follow the guidance given.
  • If you are contacted by Test & Protect/ to say that you may have come in contact with someone who has Covid-19, we ask that you follow the same procedure.

If you are tested positive for Covid-19 we ask that you return home to self-isolate.
Telephone numbers you might need:
Local Doctors - Atholl Medical Centre, 01796 472558

Staff health monitoring

All staff have been made fully aware of the signs of infection and procedures are in place for self-quarantine should the need arise.
Staff will have their temperature checked upon arriving at work and upon leaving work until further notice.

Social distancing behind the scenes

Where 2m is not possible we have introduced a range of mitigating protocols including face coverings, back-to-back and back-to-side working, designated working spaces, designated tasks.

Staff hygiene procedures and training

All staff are well trained in self-hygiene as part of their on-going training at Westlands. However, additional training has been given and staff are expected to wash their hands at regular intervals throughout the day in addition to normal routines. Alcohol hand gel has been provided for post-hand wash cleansing as an additional measure. Staff are fully aware that the use of gel is not a substitute for handwashing.

To help stop virus spread our team are all:

  • Trained on COVID-19 safety and sanitation protocols, and what they do if a guest or colleague becomes unwell.
  • Washing their hands and using hand sanitiser on a regular basis and between serving guests at breakfast time.
  • Trained on physical distancing guidelines and protocols required both behind the scenes and when working with guests.
  • Carrying their own pens to reduce contact.
  • Having their uniforms washed above 60 degrees.
  • Provided with the right PPE for their role and trained in how to use and dispose of it safely.

Hotel cutlery, crockery and glassware

Our hotel dishwashers are designed to sterilise all cutlery, crockery and glassware by rinsing at a temperature above 85 degrees Celsius.